This policy applies to orders placed with Pacific Labeling & Integration (PLI) on pacificlabeling.com.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept perishable goods, hazardous materials, or flammable liquids or gases. Downloadable software products are also non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Software that has been opened
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@pacificlabeling.com or (833) 424-9227.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at info@pacificlabeling.com and send your item to:
Pacific Labeling & Integration
4189 Santa Ana St., Suite C
Ontario, CA 91761
Shipping returns
To return your product, mail it to:
Pacific Labeling & Integration
4189 Santa Ana St., Suite C
Ontario, CA 91761
You are responsible for paying your own shipping costs to return an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you are, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions
Contact us at info@pacificlabeling.com or (833) 424-9227 before sending anything back, and we’ll help you with the next steps.
